Monday, October 31, 2011

So you've decided to call tech support

I've been working in tech support for years.  I've dealt with a lot of crap, and I admit have dealt a lot of crap.  So, in an attempt to help both sides of the equation, I have written up ten simple rules to help when calling tech support.

Rules for dealing with Tech Support

1) Be polite. 
  • Your problem isn’t their fault, but they are there to help.

2) Be specific. 
  • Detail your problem completely so the tech fully understands the problem.

3) Call the correct people. 
  • Your ISP is there to fix your connection to the Internet, not your game of Space Cadet.